FAQ
What does ‘custom dinnerware’ mean?
Custom dinnerware means that a set (comprised of a charger plate, dinner plate, bread plate, dessert plate, teacup and saucer) of fine Limoges porcelain will be designed in Los Angeles specifically for you and by you, with the help of Atelier Soubiran’s world-class artisans. All orders are designed in Los Angeles, crafted in France and made to order.
How does the customizing process work?
Once you have decided the number of sets you will need, we arrange a personal consultation with Alix Soubiran, fine artist and Atelier Soubiran founder and creative director. Together you will discuss your home or yacht, hobbies, lifestyle, dinner parties and more. Based on what you express, Alix will work with her concept team to create a unique design and get back to you with a tailor-made proposition.
How many pieces of dinnerware do I need to order?
We are fully available to guide you into selecting the perfect amount of sets to match your needs. Additional items such as salad bowls, serving platters, and espresso sets are available upon request. Download our catalog to see the full list of available items.
How is the payment structured?
Once you have decided how many sets of dinnerware and additional items you would like to order, we will send you a detailed quote confirming your order and the detailed prices. To confirm your order, we ask that you return the signed quote and provide a 60% upfront deposit which will allow us to launch the artistic work and set up the initial interview with Alix Soubiran. Once your order is ready to ship, we then ask you to pay the remaining balance.
When can I expect to receive my dinnerware?
Production takes approximately five weeks from the receipt of the deposit and we ship worldwide.
Can I add dinnerware pieces to match my existing Atelier Soubiran dinnerware?
Yes, you can reorder with us at anytime. We keep your design on file so we will be able to replicate any additional pieces to match your personalized dinnerware. When you order new items matching the design from your previous order, you receive a 15% discount.
Is the dinnerware durable?
Yes. Limoges porcelain is world-renowned for its quality and durability.
Is the dinnerware dishwasher safe?
Yes. Even the hand-painted metallic rims are dishwasher safe.